Report
Email the right channel with tenant, product, environment, and impact. Use the contact form if you are unsure which inbox fits.
Support
We’re here to help
Product issues, account questions, and billing requests for EVYNUM platforms. Choose the channel that matches your need—we route everything to the right team.
- support@evynum.com
- billing@evynum.com
- Sun–Thu 09:00–17:00 AST
In brief
EVYNUM support is primarily email-based: support@evynum.com for products, billing@evynum.com for billing. Business hours: Sunday–Thursday, 09:00–17:00 AST (UTC+3), with a target first response within one business day.
Entity facts: llms.txt.
Channels
How to reach EVYNUM
Email is the primary support path. For new commercial conversations, use sales or the contact form.
Product support
Bugs, access issues, platform configuration, and operational questions for EVYNUM products.
Billing
Invoices, subscription changes, payment method updates, and commission questions for channel partners.
Sales & demos
New deployments, evaluations, and advisory engagements.
Security reports
Suspected vulnerabilities or security incidents involving EVYNUM systems.
Expectations
Hours and response
Business hours: Sunday–Thursday, 09:00–17:00 (Arabia Standard Time, UTC+3). Messages received outside these hours are queued for the next business day.
Target first response: within one business day for standard support and billing requests. Critical production outages reported by active customers are prioritized ahead of general inquiries.
Include your organization name, product, environment (production/staging), and a short description of the issue so we can triage faster. Screenshots, error IDs, and recent change notes help more than urgency labels alone.
- Organization / tenant name
- Product (e.g. Orathos, Lanofa)
- Steps to reproduce or invoice ID
- Urgency and business impact
Process
How we triage requests
A simple path from first message to confirmed resolution.
Triage
We classify severity, confirm ownership, and request missing context when needed—without bouncing you between unrelated teams.
Resolve
Engineering or billing works the issue. Active production outages stay prioritized until service is restored or a workaround is confirmed.
Confirm
We close the loop with you once the fix or answer is verified—especially when the request involved restore paths, access, or billing changes.
Portals & links
Self-serve destinations
Useful entry points while we expand in-product help centers.
Partner portal
Channel partners manage referrals and commissions through EVYNUM Gateway.
Platforms
Product overviews and problem → solution → outcome detail for every EVYNUM platform.
Infrastructure
How EVYNUM operates the internal server network behind our products.
Status
A public status page is not published yet. For suspected outages, email support with the product name and symptoms—we will confirm impact and updates.
Open a support request
Email support with context, or use the contact form if you’re not sure which channel fits.